← Support
The app crashes or won’t open
- Restart your iPhone and try opening Tap Hack again.
- Check the App Store for a pending Tap Hack update and install it.
- Free up storage space—very low device storage can prevent an app from launching reliably.
- If it keeps happening, delete and reinstall Tap Hack. Cloud-backed Game Center progress is unaffected; local-only progress is not.
A purchase didn’t unlock
- Open Settings → Restore Purchases and wait for it to finish.
- Confirm you’re signed in to the same Apple Account used to buy Tap Hack Plus.
- Check your internet connection, since purchase verification requires a network round trip to Apple.
- If Apple shows the purchase as completed but Tap Hack still doesn’t unlock it, email hello@gumshark.com with your purchase date and Apple order ID—never your password or card details.
Game Center scores or achievements aren’t syncing
- Confirm Game Center is turned on and signed in under iOS Settings.
- Open Compete from the Home screen to give Tap Hack a chance to sync pending results.
- Finish one more run while online—queued submissions retry automatically on the next completed run.
- Local play and progress continue to work normally even while Game Center is unavailable.